Returns and Refunds

As each order is personalised and made specifically for you, we are unable to accept returns or offer refunds for personalised products unless they arrive damaged or an error has been made on our part.

Please ensure all spelling and personalisation details are correct before placing your order.

If your order arrives damaged, incorrect or incomplete, please contact us within 14 days of delivery with photographs where applicable. We'll work quickly to resolve the issue by offering a replacement or another suitable solution.

If you have any questions before ordering, we're always happy to help.