Delivery Information

Everything at Bellamy Stone is made to order and carefully prepared before dispatch. Please find our delivery and returns information below.

Processing Time

Every order is made to order and carefully prepared before dispatch.

Please allow up to 7 working days for your order to be processed before it is shipped.

Working days are Monday to Friday and do not include weekends or UK public holidays.

During particularly busy periods, such as Christmas, processing times may occasionally be longer.

UK Delivery

Orders are sent using Royal Mail.

Standard delivery is normally an untracked service. Tracked delivery upgrades are available at checkout if you require additional delivery confirmation or would like to use a faster service.

Please note that delivery times begin once your order has been dispatched, not when your order is placed.

International Delivery

We ship worldwide to selected destinations.

International delivery times vary depending on your location, postal services and local customs processing.

Customers are responsible for any customs charges, import duties or other fees that may apply to international orders.

Tracking

If you select a tracked delivery service, tracking information will be emailed to you once your order has been dispatched.

Standard delivery services may not include tracking.

If Your Order Hasn't Arrived

If your order hasn't arrived within the expected delivery timeframe, please contact us and we'll be happy to look into it.

For standard untracked orders, we may need to allow an appropriate amount of time for postal delivery before arranging a replacement or refund.

If your order has been marked as delivered, we may ask you to check with household members, neighbours or the delivery service before a replacement is arranged.

Returns & Cancellations

Because our personalised products are made specifically to your requirements, personalised items cannot normally be returned simply because you have changed your mind.

This includes products personalised with your chosen wording, names, dates, sizes or other custom requirements.

If you need to cancel an order, please contact us as soon as possible. If your personalised order has not yet entered production, we'll do our best to accommodate your request.

For eligible non-personalised products purchased online, you may have the right to cancel your order within 14 days of receiving it.

Nothing in this policy affects your statutory consumer rights.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty or different from what you ordered, please contact us as soon as possible.

Please include photographs where appropriate, particularly if your order has arrived damaged.

We'll investigate the issue and, where appropriate, arrange a replacement or refund in accordance with your statutory consumer rights.

Refunds

Where a refund is agreed, it will normally be made to the original payment method.

The time taken for a refund to appear in your account can vary depending on your bank or payment provider.

Important Information

If you're ordering for a birthday, wedding, Christmas or another special occasion, please make sure you allow enough time for both our 7 working day processing period and the delivery time.

While we'll always do our best to help, we cannot guarantee delivery by a specific date unless this has been agreed with you in advance.

Contact Us

If you have any questions about delivery, returns or an order, please contact:

Bellamy Stone
bellamystone@outlook.com