Privacy Policy

Bellamy Stone respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information Bellamy Stone collects, why we collect it, how we use it and the choices you have regarding your information when you visit or purchase from our website.

1. Who We Are

Bellamy Stone is the business responsible for your personal information collected through this website.

Business name: Bellamy Stone
Email: bellamystone@outlook.com

If you have any questions about how your information is used, please contact us using the email address above.

2. Information We Collect

When you place an order, contact us or use our website, we may collect information such as:

  • Your name

  • Billing and delivery address

  • Email address

  • Telephone number, where provided

  • Order details and personalisation information

  • Payment and transaction information

  • Information you provide when contacting us

  • Information about how you use our website

We only collect information that is reasonably necessary to provide our products and services and operate our website.

3. How We Use Your Information

We may use your information to:

  • Process and fulfil your orders

  • Create personalised products according to your requirements

  • Arrange delivery

  • Contact you about your order

  • Respond to enquiries and customer service requests

  • Process refunds, replacements or other order-related matters

  • Maintain records of transactions

  • Improve our products, website and customer experience

  • Meet our legal and accounting obligations

  • Prevent or detect fraud or misuse of our website

We will not use your personal information for purposes that are incompatible with those described in this Privacy Policy unless we have a lawful reason to do so.

4. Payment Information

Payments made through our website are processed securely by our payment providers.

Bellamy Stone does not normally have access to or store your full payment card details.

Your payment information is handled by the relevant payment provider in accordance with its own privacy policy and security procedures.

5. Personalised Orders

When you purchase a personalised product, we use the information you provide to create your order.

This may include names, wording or other personalisation details.

We only use this information for the purpose of fulfilling your order and providing related customer service, unless we have another lawful reason to retain or use it.

6. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties where necessary to operate our business, such as:

  • Website and ecommerce providers

  • Payment providers

  • Delivery and postal services

  • IT and website service providers

  • Accounting or professional service providers where necessary

  • Government bodies or authorities where legally required

These providers should only receive the information necessary for them to provide their service or fulfil a legal obligation.

7. How Long We Keep Your Information

We only keep personal information for as long as reasonably necessary for the purpose for which it was collected.

Some information relating to orders and financial transactions may need to be retained for longer to meet legal, accounting or tax requirements.

When information is no longer required, it will be securely deleted or otherwise disposed of where reasonably possible.

8. Cookies

Our website uses cookies and similar technologies to make the website function properly, understand how visitors use our website and, where applicable, provide relevant marketing or advertising features.

For more information, please see our Cookie Policy.

9. Your Rights

Depending on the circumstances and applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to the personal information we hold about you

  • Ask us to correct inaccurate information

  • Ask us to delete information where there is no lawful reason for us to retain it

  • Ask us to restrict how we use your information in certain circumstances

  • Object to certain uses of your information

  • Request a copy of certain information in a portable format

  • Withdraw consent where processing is based on consent

These rights are subject to certain legal exceptions.

If you would like to exercise any of these rights, please contact us at bellamystone@outlook.com.

10. Marketing Emails

If you choose to subscribe to marketing communications, we may send you information about Bellamy Stone products, offers, new products and other relevant updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

Unsubscribing from marketing communications will not affect essential communications relating to an order you have placed.

11. Children's Privacy

Our website is intended for use by adults. We do not knowingly collect personal information from children for marketing purposes.

12. Keeping Your Information Secure

We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will always be published on this page.

14. Contact Us

If you have any questions about this Privacy Policy or how Bellamy Stone handles your information, please contact:

Bellamy Stone
Email: bellamystone@outlook.com